Withdrawal & refunds

The short version: to withdraw or cancel, use this form (no sign-in needed), or cancel your membership on the members page. If something went wrong, email us and we'll put it right.

Your right of withdrawal (EU and UK consumers)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded.

To exercise it, tell us clearly that you're withdrawing: use our withdrawal form, or email hello@franktolliver.com, or write to FUTIA (Miraç Eroğlu), Enschede, the Netherlands. You can use the model form below, but you don't have to. It's enough to send your message before the 14 days end.

If you withdraw, we refund all payments received from you without undue delay and at the latest within 14 days of receiving your notice, using the same payment method you used, at no cost to you.

When the right ends early

Frank's Full Read is a digital service we perform right away. At checkout you ask us to start immediately and confirm you know that your right of withdrawal ends once your read has been delivered.

Frank on Call gives you immediate access to digital content (the Friday Letters, the Decoder) and a digital service. At checkout you ask us to start immediately and confirm you know that the right of withdrawal ends once access starts. If the right still applies to you anyway, you'll receive a refund minus a fair amount for what you used before withdrawing.

Our goodwill refunds

Whatever the law says, we'll always refund you if:

• you were charged twice or charged the wrong amount;
• the file won't open and we can't fix it for you;
• your Full Read failed and we couldn't deliver it.

Anything else, just ask. We look at every request fairly.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: FUTIA (Miraç Eroğlu), Enschede, the Netherlands, hello@franktolliver.com
I hereby give notice that I withdraw from my contract for the supply of the following digital content / digital service: ______
Ordered on: ______
Name of consumer: ______
Address of consumer: ______
Signature (only if this form is sent on paper): ______
Date: ______

Last updated: September 24, 2026